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Ver. 11.5.0.1 Release Notes

We're excited to announce a hotfix for DeskAlerts version 11.5.0.1, addressing product defects. This update rectifies issues with displaying alert content and enhancing its delivery, ensuring reliable and effective communication across our platform.

Resolved Issues​

  • Enable User Feedback setting Causes a "White Screen" Alert

    Enabling the "Enable user feedback" feature causes alerts to display as a white screen. Now, with this fix, the alert content is shown correctly, and the user feedback statistics are displayed accurately.

  • Decouple Content Delivery from Server-Based Connectivity Status When targeted content delivery goes off, the server checks the connectivity status (active/inactive) of the corresponding recipients in DeskAlerts server. Such statuses appear to be not 100% reliable, so some active recipients don’t receive content. Now, we are relying on the status of recipients stored in connection services. Connection services are persistently connected to the recipients and have an accurate connectivity status, thus making targeted content delivery much more reliable.

  • Token Validation Error (intermittent) When token validation fails for incoming alerts, surveys, scrolling tickers, and other content, an error "Exception of typeDeskAlerts.Core.Exceptions.Proxy BadStatusCodeResponseException' was thrown" appears on a white background. In the present version, DeskAlerts server side token validation is removed, ensuring actual content appears in alerts.