Skip to main content

Ver. 11.5.0.12 Maintenance Release Notes

We’ve addressed numerous issues and introduced a variety of enhancements across the DeskAlerts platform.

Users’ synchronisation & authentication​

  • Fixed synchronisation issues so that with Openwork Groups ensuring complete data fetching.
  • Resolved intermittent issues with missing users in groups synchronised with AD.
  • Added advanced logging for capturing Microsoft Entra ID synchronisation errors and corrected a typo in the completion notification.
  • Addressed a brief flashing authorisation error window during user login, improving the overall sign-in experience.
  • Improved an agent registration flow by replacing a somehow misleading “Try again” button with a read-only “Please wait” indicator.
  • Improved the password change process for web application users, so that the password change timestamp updates with correct date/timestamp during the process.

Streamlined alert delivery to ensure alerts reach recipients​

  • Resolved White Box Issues causing alerts to appear as white, unresponsive boxes—ensuring alerts are properly displayed and can be dismissed.
  • Resolved an issue where alerts were not sent when selecting Organisational Units (OUs) as recipients.

Refined user experience for web and agent applications​

  • Fixed the issue where the “Submit” button was incorrectly displayed during survey transitions. The “Next” button now appears appropriately except on the final submission step.
  • Resolved an issue where information windows in quizzes featured an empty (unlabeled) notification button, ensuring proper labeling is displayed.
  • Added validation in Survey/Quiz/Poll for multiple-choice questions to ensure that at least one answer is selected before submission, preventing errors in response statistic reports.
  • Expanded image upload support for Surveys/Quizzes/Polls to allow uploading images from external sources.
  • Fixed the vote count display in duplicate polls so that repeated Survey/RSVP Alerts Vote count shows correct vote percentage.
  • Enhanced the submission logic for surveys with intermediate steps, allowing users to proceed without encountering somehow annoying “select at least one answer” popup in agent apps.
  • Fixed an “Internal server error” that occurred during creation of RSVP and Surveys in a web application.
  • Corrected the logic to display quiz results (percentage of correct answers) after survey completion on desktop agents.
  • Revised the SQL query to correctly calculate the “Total Sent” counter in Alert Statistics Widget by counting unique user instances, fixing abnormal increments.
  • Resolved issues where Alert Statistics widget data failed to load on page refresh, ensuring consistent and accurate statistics display.
  • User Details Widget Sorting - Fixed a bug preventing sorting by Name, ensuring that user lists can be accurately sorted.
  • User Details Widget - Updated search functionality to exclude deleted users, ensuring cleaner and more accurate user listings.
  • Eliminated the appearance of random artefacts in Desktop Agents (e.g., stray menu drop-down or white rectangles) after version upgrades.
  • Resolved UI errors when accessing the Panic Button Alert History section, ensuring smooth navigation.
  • Added actual product license expiration date to a web application for customer administrator convenience.
  • Optimised the method for fetching alerts in Alerts List View for better performance and resolved “Error fetching alerts list” issue.
  • Refactored open rate calculation logic ensuring accurate percentages and stable sorting without page crashes in surveys.

Enforcing role-based permissions in a web application​

  • Enforced user policy restrictions so that only users with reports permission can access detailed reports or download them.
  • Fixed an error that allowed sending alerts to “Everyone” to publisher users with audience constraints in Publisher Policy.

Enhanced localisation​

  • Corrected punctuation placement in scrolling tickers in Arabic so that punctuation marks display in the proper order.
  • Fixed display issues in a ticker body text for RTL languages by adjusting text formatting and element wrapping.
  • Addressed minor gaps and errors in Spanish translations to enhance localisation accuracy.