Skip to main content

Ver. 11.5.0.5 Release Notes

We’re releasing Hotfix 11.5.0.5 for DeskAlerts to address issues related to alert scheduling, delivery timing, and accuracy. Please note that this update requires only a server-side update.

Resolved Issues​

  • Saving a lock screen to drafts resulted in it being sent to the specified audience without appearing in the sent items.
  • Resending an alert caused the start, end dates, and lifetime to display incorrect data that did not match the original alert.
  • Alerts configured for Instant delivery were not sent immediately due to a slight server time offset.

Known Issues​

  • When the publisher's time is ahead of the server time, alerts sent to all devices arrive to the mobile app equal to the time difference between the publisher and the server. If the publisher's time is behind, the alert is sent correctly.
  • The "sent" and "drafts" tables on the pop-up alerts page display the error "date value is not finite in DateTimeFormat formatT oParts()" when the DeskAlerts console is viewed on tablets and phone devices. The laptop view is not impacted.
  • CSV/XLSX report exports for recurring alerts show recipient responses to the last alert only. Note that this issue doesn’t impact surveys.
  • Emergency alerts initiated from client apps show the name and contacts of the person who created the emergency alert template, not the person who initiated the alert.
  • We are actively working on resolving the known issues. Please contact our support team if you experience any additional problems.