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Version: 11.5

DeskAlerts 11 Update

How to update DeskAlerts server and agent applicaitons.

DeskAlerts 11 Agent Update​

Updating the DeskAlerts agent is straightforward: simply install the new version over the existing one. For installation guidance, refer to DeskAlerts 11 Agent Installation.

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  • Upgrading from version 9.x.x.x to 11.x.x.x is not supported. Version 9 is no longer maintained, and no updates are released for it.
  • Upgrading from version 11.4.x.x to 11.5.x.x is not recommended. It is better to uninstall the old version and perform a fresh installation of the new version.
  • The same logic applies to versions 11.3.x.x, 11.2.x.x, etc. For best performance and stability, uninstall older versions before installing the latest release.

DeskAlerts 11 Server Update​

Before updating the DeskAlerts server, ensure you perform a backup of the database. Then, proceed with the installation of the new version. For installation instructions, refer to DeskAlerts 11 Server Installation.

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  • The same version compatibility rules apply as with the agent application (e.g., upgrading from version 9.x.x.x is not supported, and direct upgrades between some 11.x.x.x versions are not recommended).
  • After completing the update, restart IIS to ensure the changes take effect.

Restarting IIS​

After updating the DeskAlerts 11 server, restart IIS using one of the following methods:

Restart IIS via Command Prompt:

  1. Open Command Prompt as Administrator.

  2. Run the following command:

    iisreset

  3. Wait for IIS to stop and restart. You should see a confirmation message.

Restart IIS via IIS Manager:

  1. Open IIS Manager (inetmgr in the Run dialog Win + R).
  2. In the left panel, select your server.
  3. In the right panel, click Restart under Manage Server.

After IIS has restarted, verify that DeskAlerts 11 is functioning correctly.