SMS and Text-to-Call Module Configuration
DeskAlerts 11 does not send SMS messages directly but provides a flexible interface to integrate with third-party SMS gateway providers.
Supported Gateways
The two most commonly used SMS gateways are:
DeskAlerts 11 SMS Settings Overview
The SMS section in the DeskAlerts 11 admin panel includes three configuration tabs:
- SMS: For REST-based or web API integrations
- SMPP: For connecting to SMPP gateways
- Text to Call: For configuring Twilio's Programmable Voice integration
Twilio SMS Configuration Example
Before starting, obtain your Account SID and Auth Token from the Twilio dashboard.
In DeskAlerts 11, go to Settings → SMS and configure the following fields:
Gateway URL
Replace Account_SID with your actual Twilio account SID:
https://api.twilio.com/2010-04-01/Accounts/Account_SID/Messages.json
Content Type
Plain text
Post Data
Replace Your_phone with the Twilio number used for sending messages:
From=Your_phone&To=%mobilePhone%&Body=%smsText%
Authentication Type
Basic
Enter your Twilio Account SID and Auth Token.
SMS Test Number
Specify the phone number that should receive a test SMS.
After completing all fields, click Save.
Click Send Test SMS to verify the configuration. SMS delivery may take up to one minute.
Twilio Text-to-Call Configuration
Go to Settings → Text to Call and configure the integration following the same steps as the SMS tab.
Final Notes
Each SMS or voice gateway provider may have a unique API structure.
Thorough testing is strongly recommended before using in production.
Include your SMS gateway’s API documentation and a test account if available.