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Version: 11.5

Disable Alerts While Presenting

This article explains how the Disable alerts on presenting feature works in DeskAlerts 11 and how to configure it for desktop agents.

When enabled, this feature suppresses regular alerts while a user is sharing their screen. It is designed to reduce interruptions during meetings, webinars, and presentations.

How the Feature Works​

The DeskAlerts 11 agent application monitors active windows in the background and checks whether screen sharing is currently in progress.

Detection is based on:

  • The application process name
  • The window title or a part of the window title associated with screen sharing

By default, the check is performed every 5 seconds.

info

This feature is supported only on Windows agent applications.

If screen sharing is detected, alerts are temporarily suppressed. When screen sharing ends, alert delivery returns to normal.

This mode can work together with Disable alerts (n minutes). If either condition is active, alerts will not be displayed.

Enable or Disable the Feature​

To enable the feature, open:

DnD → Disable alerts on presenting (on)

To disable it, switch the client back to:

Online

Configuration Requirements​

For the feature to work correctly, you must define a valid list of applications and screen-sharing window titles.

The configured titles should match:

  • Different application versions
  • Different localized interface languages

For desktop applications such as Zoom and Microsoft Teams, use the screen sharing toolbar window because its title is usually stable and unique.

For web applications such as Microsoft Teams in Chrome, detection usually relies on the browser process and the screen-sharing notification window. In some cases, this is available only in full-screen sharing mode.

Configure the Agent Locally​

To configure screen-sharing detection on a specific client, update the appsettings.json file located at \Program Files\ToolBarStudio Inc\DeskAlerts Client software\DeskAlertsClient.

Use the DefaultPresentingWindows section, for example:

"DefaultPresentingWindows": [
  {
    "ProcessName": "ms-teams",
    "SharingWindowTokens": [
      "Sharing control bar",
      "Kontrollfeltet for deling",
      "Barre de controle de partage",
      "Barra de control de uso compartido",
      "Barra de controlo de Partilha",
      "Freigabesteuerungsleiste"
    ]
  }
]

Configuration Parameters​

  • ProcessName - The application process name, for example zoom or ms-teams
  • SharingWindowTokens - A list of window titles or title fragments used to detect screen sharing

You can include multiple values to support different interface languages and application versions.

Configure All Clients Globally​

You can also configure screen-sharing detection for all clients from the DeskAlerts 11 web interface.

  1. Go to System Settings.
  2. Open Screen share detection settings.
  3. Add the required process names and window titles.

Screen share detection settings

The settings are applied immediately to all connected agent apps.

Add a New Application​

If the required application is not yet configured, add it manually to DefaultPresentingWindows.

Example:

{
  "ProcessName": "zoom",
  "SharingWindowTokens": []
}

Identify the Correct Window Title​

If you need to determine which window title should be used for detection, enable debug logging and review the client log.

1

Enable Debug Logging​

Add the following parameter to appsettings.json:

"TraceAllPresentingWindows": true
2

Start Screen Sharing​

  1. Launch the DeskAlerts client.
  2. Start screen sharing in the target application, for example Zoom or Microsoft Teams.
  3. Open the screen-sharing toolbar or notification window.
3

Check the Client Log​

Look for entries similar to the following:

|Sharing window candidate: Zoom, |Zoom Conference|
|Sharing window candidate: Zoom, ||
|Sharing window candidate: Zoom, |Screen sharing controls during conference|
4

Extract the Title​

The detected window title appears between the | characters.

Use either:

  • The full title
  • A unique part of the title
tip

Avoid generic titles such as Conference. Use a unique toolbar or screen-sharing window title to reduce false positives.

Full Configuration Example​

"TraceAllPresentingWindows": true,
"DefaultPresentingWindows": [
  {
    "ProcessName": "ms-teams",
    "SharingWindowTokens": [
      "Sharing control bar",
      "Kontrollfeltet for deling",
      "Barre de controle de partage",
      "Barra de control de uso compartido",
      "Barra de controlo de Partilha",
      "Freigabesteuerungsleiste",
      "Barra di controllo Condivisione"
    ]
  },
  {
    "ProcessName": "zoom",
    "SharingWindowTokens": []
  }
]