Video Alerts - File Size Configuration

Overview

When working with video alerts in DeskAlerts, you may encounter limitations on the maximum file size allowed for upload. By default, the system restricts file uploads to a size that is often insufficient for video content.

This article explains how to increase the allowed file upload size by adjusting server configuration settings.

Default Limitation

By default, IIS (Internet Information Services) limits the maximum upload size to 80 MB, which is typically too small for video files.

Solution

To allow larger video uploads, you need to modify the maxAllowedContentLength parameter in the web.config file.

This change must be applied to both:

• Proxy service (WWW)
• MS service (Server)

Configuration Steps

1. Open the web.config file for:

   • Proxy (WWW)
   • Server (MS service)

2. Locate or add the following configuration:

<requestLimits maxAllowedContentLength="209715200" />

3. Adjust the value as needed:

   • The value is specified in bytes
   • Example: 200 MB = 209715200 bytes

Applying Changes

After updating the configuration:

1. Save the web.config files
2. Recycle the following application pools:
   • Proxy application pool
   • MS service application pool

Result

After completing these steps, the system will allow uploading video files up to the configured size.

note

Ensure that the configured size aligns with your infrastructure capabilities. Very large uploads may impact performance depending on network and server resources