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Version: 11.5

Active Directory Synchronization

This article explains how to set up and run synchronization between DeskAlerts and your Active Directory (AD) server.

1. Synchronization Setup​

Step 1: Open Synchronization Settings​

Go to Audience → Synchronizations.

Synchronization Settings

If a synchronization has been configured before, you will see the details of the last sync.

Step 2: Add a New Synchronization​

Click Add new synchronization.

Add Sync

Step 3: Fill in Connection Parameters​

Complete the form to connect DeskAlerts to your AD server.

Sync Form

  • Name – Assign a name to the configuration (useful when working with multiple AD servers).
  • Domain – Specify the domain name or IP address and port (LDAP or SLDAP).
  • Login – Enter a username with read access to your AD server.
  • Password – Enter the corresponding password.

If using the SLDAP protocol, check the corresponding box.

Step 4: Select What to Synchronize​

Choose whether to sync all or specific users, groups, and OUs.

Object Selection

Step 5: (Optional) Enable Auto Synchronization​

Configure automatic synchronization if needed.

Auto Sync

Click Add to save the synchronization settings.

2. Running the Synchronization​

Step 1: Start Synchronization​

Once the configuration is saved, it appears in the Synchronization list.

To start the sync:

  1. Select the desired sync entry.
  2. Open the context menu and click Start synchronization.

Start Sync

Step 2: Synchronized Data Fields​

During synchronization, the following fields are retrieved:

objectGUID
objectCategory
sAMAccountName
userPrincipalName
ou
memberOf
member
userAccountControl
mail
AdUserPhoneAttributes
displayName
cn
objectSid
primaryGroupID