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Version: 11.5

User Guide

Getting Started​

Once you have registered with the DeskAlerts agent application on your desktop, you will see the DeskAlerts icon in your tray menu.

DeskAlerts Agent tray menu_Online.pngDeskAlerts tray menu_Offline.png
Green Icon : Indicates that you are connected to the application and can receive content.Red Icon : Indicates that you are not currently connected to the application.

Desktop Agent Tray Menu​

Once the DeskAlerts icon appears on your device, click on it to see the following menu options:

⚠️View key information about your user account on this device:

  1. Agent application version
  2. Registration type used for logging in
  3. Username
  4. URL of the server your agent application is connected to
  5. Do not Disturb (DnD) mode status
  6. Hub state showing the connection status

History : Review the history of alerts received on this device. Click on any alert to view it again.

Emergency : This tab contains the Emergency window for pressing the Panic Button in case of danger. Pressing the S.O.S button sends an alert to the Response Team with your name, email, and phone number.

One click is enough to notify administrators that you are in danger and need help.

You will receive a confirmation alert once your alert has been sent to the Response Team.

DnD (Do Not Disturb) : Delay receiving content for 10 minutes, 30 minutes, 1 hour, or 3 hours. After this period or when the system is back online, you will receive any missed content still in active sending status.

Close : This button closes the agent application on your device, and you will not receive any types of content sent via DeskAlerts.

💡Administrators in your organization can see which agent applications are online or offline in the DeskAlerts console.

Types of Content in DeskAlerts​

Once the DeskAlerts Agent is installed on your computer, you do not need to do anything to receive messages. As soon as an Administrator or Publisher sends you a message, it will appear on your screen.

There are various types of content you can receive, depending on the DeskAlerts package your organization uses.

Pop-up Alerts​

These are notifications that pop up on your desktop. They can contain any type of content, such as videos, images, links, tables, and more. Pop-up alerts can be of different sizes.

Video Alerts​

If your company has purchased the video alerts module, you can receive alerts with videos. Close them using the Close button.

Scrolling Tickers​

These are messages that scroll across the top or bottom of your screen. Hovering over a ticker stops it for easier reading. You can click on links and copy information from the ticker.

For Arabic, the ticker scrolls from left to right.

Tickers with the Acknowledgement function can only be closed by clicking the “Acknowledge” button.

Email​

If your company’s package includes the Email module, you can receive DeskAlerts text messages by email. Note that some alert types (e.g., surveys, images, video alerts) are not sent via email.

SMS​

If your company’s package includes the SMS module, you can receive DeskAlerts text messages by SMS.

⚠️You will not receive some alert types (e.g. surveys, images, video alerts) through email.

Surveys, Quizes, and Polls​

You can receive various types of surveys. To complete a survey, answer all questions and click Submit. Different types of questions include single choice, multiple choice, free answer, or linear scale. After submission, your responses are visible to administrators and/or publishers in the DeskAlerts console.

Wallpapers, Screensavers, and Lockscreens​

DeskAlerts can manage wallpapers, screensavers, and lock screen appearance on synchronized devices. If your organization has purchased these modules, the respective elements on your devices can be changed.

Pop-up Alert Settings​

Pop-up appearance​

A Fixed-size alert appears on the recipient's desktop screen with a predetermined size, preventing recipients from resizing it.

A Resizable alert allows recipients to adjust its size by dragging a corner of the alert.

A Fullscreen alert covers the entire screen.

Closing and Autoclose​

Alerts can be closed using the Close button in the top-right corner. If this button is missing, the alert has the Autoclose function and will close after a set time.

High priority alert​

High Priority Alert is always displayed on top of other windows, even in Do Not Disturb mode.

Print Button allows printing the alert as a document, available if enabled by the publisher.

Like button​

Allows you to like the alert, enabling publishers to see ‘likes’ statistics in the DeskAlerts console.

Acknowledgement and postpone button​

Alerts with the Acknowledgement function require clicking the Acknowledge button to close. The Postpone button allows you to delay acknowledging the alert until a convenient time.

Troubleshooting​

Sometimes the color of the icon may lag in reflecting the status. If you have doubts about your connection, click on the DeskAlerts icon, go to the info menu, and check the Hub State status. If it says Connected, you are connected to the application. If it says Reconnecting or Connecting, the application is trying to reconnect to the server. Disconnected means the agent application is not connected and cannot receive content.

If the desktop agent tray icon is red, check if you are connected to the internet (or intranet if your organization uses an internal network). If your status remains Disconnected for an extended period, notify your DeskAlerts implementation team.