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Version: 11.5

Installing DeskAlerts Agent on macOS

This guide explains how to install the DeskAlerts Agent on macOS devices. Unlike the Windows version, the macOS installer file cannot be customized during installation — all configuration parameters (such as the server URL and registration type) are embedded in the .pkg file.

Before installation, make sure to provide the DeskAlerts Support team (support@deskalerts.com) with your desired server URL and registration method. They will generate a customized installation package for your organization.

Installation Steps​

Step 1: Launch the Installer​

Double-click the .pkg file you received from the DeskAlerts Support team to begin the installation.

You’ll be guided through the necessary steps by the macOS Installer wizard.

Step 2: Follow the Installation Wizard​

Proceed through the standard macOS installation steps:

  1. Introduction — Click Continue.
  2. Destination Select — Choose the target disk (usually Macintosh HD), then click Continue.
  3. Installation Type — Click Install.
  4. Installation — Wait for the process to complete.
  5. Summary — Once the installation is complete, click Close.

💡 No additional configuration is needed during the installation process.

Step 3: Verify the Agent​

After installation, the DeskAlerts Agent will launch automatically. A green “D” icon will appear in the macOS menu bar.

This indicates that the agent has successfully connected to the DeskAlerts Server.

Step 4: Check Connection Info​

To verify the agent connection:

  1. Right-click the DeskAlerts icon in the menu bar.
  2. Select Info.
  3. Review the following information:
    • Version
    • Registration Type
    • Name
    • Server URL
    • Hub State (should be Connected)

If everything looks correct, the agent is fully installed and connected.