Skip to main content
Version: 11.5

Applying a New DeskAlerts License

This article describes how to apply a new license file provided by the DeskAlerts Support team.

Overview​

When your organization purchases a new DeskAlerts license or extends an existing one, you will receive a ZIP archive from the DeskAlerts Support team (support@deskalerts.com) containing the updated license file. To activate the new license, follow the steps below.

Step 1: Extract the License File​

  1. Locate the ZIP archive received from the DeskAlerts Support team and extract it.
  2. After extraction, you will find a .txt file — this is your new license file.

Step 2: Log In to the DeskAlerts Dashboard​

  1. Open your browser and navigate to your DeskAlerts Server URL (e.g., https://yourcompany.com/DeskAlerts).
  2. Log in with an administrator account.

Step 3: Upload the New License​

  1. In the dashboard, go to Settings > System-wide settings.
  2. Click the Update license tab.
  3. Press the Choose File button and select the extracted .txt license file.
  4. Click Upload to apply the license.

Upload license

Once uploaded, the new license will be applied immediately. No service restart is required.

Step 4: Verify License Status​

To confirm that the new license has been applied:

  1. In the top-right corner of the dashboard, click on the link Recipient licenses used X / XXX.
  2. A detailed license page will open, displaying:
    • License expiration date
    • Support expiration date
    • Total number of allowed recipients
    • List of enabled features included in the license

License details

ℹ️ If the new license does not appear, refresh the browser page or re-log into the dashboard.