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Version: 11.5

Content Publisher Access Setup

This guide explains how to create publisher access policies and user accounts for content creators in DeskAlerts.

By default, you don’t want content creators to have full administrative rights. DeskAlerts provides role-based access control to manage what type of content each user can send and to whom.

You can manage publishers and policies from the Publishers section of the DeskAlerts dashboard. This section contains:

  • A list of current publisher accounts
  • A list of existing access policies

1. Creating a Policy​

To create a new policy:

  1. Go to the DeskAlerts dashboard → Publishers.
  2. Select Policies from the left-hand menu.
  3. Click Add policies.

Policy Navigation
Add Policy

Each policy can be one of the following:

  • System administrator policy – has full access (usually only one is needed).
  • Publisher policy – allows sending messages based on specific permissions and limits.

Publisher policies define:

  1. Access control list – which features the user can access
  2. Alert options access – what alert types can be used
  3. List of recipients – who the user is allowed to target
  4. Publisher view rights – whether content from other users is visible
  5. Alert skin access – which design templates can be used
  6. Alert settings – which settings can be modified

Access Control and Alert Options​

Use these options to restrict access to certain communication types. For example, allow emergency alerts only for Security teams while enabling wallpapers or screensavers for Communications.

Access Control

List of Recipients​

Restrict recipient scope to help regional or site managers avoid accidentally targeting the wrong audience.

Recipient Selection

Publisher View Rights​

Choose whether users can:

  • View only their own alerts
  • View all alerts created by other publishers

View Rights

Alert Skin Access​

Limit access to alert design templates. This is useful if departments or regions use distinct visuals for clarity.

Skins

Alert Settings​

Restrict access to specific alert features. For example, only allow the Security team to use Fullscreen alerts due to their invasive nature.

Alert Settings

Click Save to create the policy. Once saved, you can view assigned members on the Policies page.

Policy Members

Publisher-level policies do not grant access to:

  • Publisher or policy management
  • System configuration
  • AD synchronization

2. Creating a Publisher​

After setting up policies, you can create publisher accounts.

  1. Go to Publishers in the main menu.
  2. Click Add publisher.
  3. Enter a username and initial password.
  4. Assign a policy from the dropdown list.

Add Publisher
Publisher Details

You can enable or disable publishers at any time from the Publishers List.

To manage passwords or permissions, click the ellipsis (⋯) in the Actions column.

Manage Publisher